Our Mission
St Antony Medical Centre is committed
to provide its patients with a high standard of care
for the benefit of each patient’s health and well-being.
2-6 Princes Highway
Pakenham | Vic | 3810
Contact Details
Phone (03) 5940 5245 (11 lines)
Fax (03) 5941 5444
Phone (after hours) 137425
e-mail reception@stantonymedicalcentre.com.
Working Hours
Monday to Friday, 8:00 AM to 8:00 PM
Saturday 8:30 AM to 3:00 PM
Sunday 9:00 AM to 2:00 PM
Public Holidays Closed
Book your appointment online from our website: www.stantonymedicalcentre.com
ATTENTION ALL PATIENTS
This Practice has a zero tolerance for abusive and threatening behaviors against staff.
This includes shouting, swearing, aggressive actions, threats, inappropriate gestures and name-calling.
Abusers will be required to leave the clinic and to transfer their care to another practice. Refusal to leave will result in the police being called.
Our Doctors and Allied Health Providers
- Dr Youssef Nasralla (Principal GP)
FRACGP from the Royal Australian College of General Practitioners.
His main interest’s Chronic disease, Registered Shared Cared Maternity Monash and Warragal
- Dr Amal Gergis
FRACGP from the Royal Australian College of General Practitioners.
Her main interests are women health
Registered Shared Cared Maternity Monash and Warragal
- Dr Esmat Atta
FRACGP from the royal Australian college of general practitioners.
His main interest’s GP, with 30+ experienced in all aspects of general and family practice
- Dr Beshoy Benyamin
FRACGP from the Royal Australian College of General Practitioners.
His Areas of interest are Paediatrics, Minor surgical procedures and Chronic Disease management, in diseases such as diabetes and asthma.
Health Allied Professionals
- Joanne Arran dietitian
- Joshua Osborne Podiatry
- Mohsen Abozeid Physio
How to Make an Appointment
Please ring 59405245 for an appointment, via our website HotDoc. Every effort will be made to accommodate your preferred time and GP
APPOINTMENTS are preferred with your doctor of your choice.
Urgent cases do not need an appointment and will be seen by the first available Doctor.
We do accommodate for “Walk-In patients” however these appointments cannot be guaranteed to be with your preferred Doctor. Please note that patients with appointments will be given priority and walk-ins will be allocated appropriately in between.
If your appointment is not for a standard consultation, kindly inform reception staff so the appropriate time can be allocated.
Due to the unpredictable nature of general practice consultations, the doctors may occasionally run behind schedule. We apologise for this inconvenience ad will endeavour to keep you informed of any delays. Appointments can also be made online via Health engine or directly from our website.
If you have a life-threatening emergency- even if you are not certain – Always call an Ambulance on “0 0 0” Otherwise call our staff on 59405245 and you will be advised of the best course of action
Emergencies will always be given priority, and our reception staff will attempt to contact you if your doctor has been called away.
Longer appointments are available on request. Doctors’ consulting hours change from time to time, due to holidays etc. Our receptionist will be able to inform you, from the time of your call, the doctor’s hours for the next week.
Cancellation or Rescheduling of an Appointment
Patients are encouraged to call the surgery one day or at least 3 hours before the appointment for cancellation or rescheduling. This will help other patients who need an appointment to see their doctor.
Telehealth Consultations
Our doctors will do telehealth consults to patients that have visited the practice within the last year.
Doctors are able to prescribe scripts, medical certificates, Referrals and Test results. However, it is illegal for doctors to back date or postdate and certificates or referrals.
Interpreting Service
For those speaking a language other than English, a telephone interpreting service is available free of charge. If you (or family member) require this service, please inform the reception staff when making the appointment. ATTENTION TO reception staff
Waiting Time
Even though we keep a few appointments open for acute and emergency cases to reduce waiting time for other patients, you may encounter delays due to unexpected longer consultations and several emergencies simultaneously. We appreciate your patience and encourage you to call the practice before your appointment to check whether your doctor is running on time.
Home Visits/Nursing Homes/Retirement Villages
Doctors may perform home visits when if appropriate, and if appropriate, and if time allows this. However, they are generally restricted to those who are a regular patient of the clinic and are too frail or ill to get to the clinic.
We have better facilities to accurately diagnose and treat you at the practice than are possible at home
Billing:
We are a BULK BILLING clinic.
However, if your Medicare Card has expired or you fail to produce a valid card, you will be required to pay cash at the time of your visit. If you are an overseas visitor or you are not registered with Medicare, you will need to pay cash at the time of your visit.
New Patient Registration Fees $50
If you haven’t been seen in the Clinic for more than a year a New Patient Registration fee will apply
All cash consultations are payable on the day. NO ACCOUNTS will be given.
Fees are: Standard Consultation: $75.00
Long Consultation: $95.00
After Hours Consultations: $95.00
Other Charges:
There are extra costs involved at the surgery that are not bulk billed. These costs are only for patients requiring:
- Fiber Glass: $20.00 per roll
- Ventolin Masks: $10.00 each
- Driver License Examination: $100 .00
- Pre-Employment Examination: $110.00
- Wound Dressing, Implanon Insertion/ Removal: $10.00
- Procedure (eg: Mole removal etc): $50.00
- Iron Infusion $100
- IUD Insertion $110/$90 Concession card Holder
- Burn dressing $20
- Wound dressing $10
- Home visit out of pocket $85
- When requesting the referral, please check with your GP about initial consultation fees with a specialist or allied health professional.
After-Hour Service
- Our practice provides 24-hour care for patients on a roster system shared by our doctors. If you encounter a life-threatening symptom, please call 000 for an ambulance and seek the nearest emergency department/hospital. The closest emergency departments to our practice are Sunshine Hospital, Royal Melbourne Hospital, John Casey Hospital Emergency.
- For general advice about your health or any non-emergency symptoms you experience during the after-hours period, please call the national service line, Nurse-On-Call, on 1300 60 60 24 for the cost of a local call.
- If you are a patient of this practice and would like to talk to our on-call doctor about a non-life-threatening condition, please call our after-hours services 137 425
Services Available (but not limited to the following)
- Check-ups, Women’s Health, Men’s Health and Child Health
- Family Planning, Pap smears, Pregnancy Tests, Counselling
- Asthma clinics
- Children’s immunisation, Travel vaccine and Flu vaccinations
- Minor surgery.
- Skin Checks
- Care Plans, Health Assessments, Implanon Insertion and Removal
- Fractures Treatment
- Pre-employment and Insurance Consultations and Reports
- Pathology services provided by Clinical labs within the practice premises.
Scripts, Referrals, and Certificates
Our patients’ time is valuable. Unfortunately, requesting scripts, referrals, and certificates over the phone will delay other patients, as it takes time outside the doctor’s appointment schedule. We would therefore appreciate it if you could book an appointment to see a doctor for any of these requirements.
Reminder and Recall System
Our practice uses an electrical recall system for both results and reminders (eg: pap smears, immunisations ect). You will be notified via SMS unless you opt out. If you do not with receive SMS’s, please let reception staff know.
Contacting your doctor
You may speak directly with your doctor during regular working hours for urgent matters only. The doctor will take your call if there is no patient under treatment at the time of your call. Otherwise, leave a message with the receptionist, and the doctor will call you back during the day when time permits or at the end of the day. However, if there is an emergency, please book an immediate, urgent appointment or call 000 for an ambulance.
Your Feedback
Your feedback is crucial to us as we strive to improve our services. If you have any suggestions or complaints, please feel free to contact us:
- Phone: 03 5940 5245
- Email: reception@stantonymedicalcentre.com
Patient satisfaction plays a significant role in health outcomes, and we value your input. While you can share your feedback verbally with our staff or doctors, we prefer it in writing for better documentation and resolution.
If your concern is not addressed to your satisfaction, you can escalate it to the Health Complaints Commissioner at:
- Address: Level 26, 570 Bourke Street, Melbourne, Victoria 3000
- Phone: 1300 582 113
Thank you for helping us enhance our services.
Practice Policy for Management of Personal Health Information
This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. This practice’s policy is to maintain the security of all personal health information at all times and ensure that this information is only available to authorised staff members.
Any doctor of your choice on the day of consultation can help you with your requirements during a booked consultation because the practice owns the health records, not the doctor.
No information in your medical record is released or transferred to a third party, such as another practice or an insurance company, unless you request it in writing.
You may view the privacy statement on our website. Copies are available at the reception desk for your perusal if required.